Frequently Asked Questions
Everything you need to know about our premium dice and gaming accessories.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the United States. International orders may take 7-21 business days depending on the destination and customs processing.
What is your return policy for dice sets?
We offer a 30-day return policy for unused and unopened dice sets. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your dice balanced for fair play?
Yes, all our dice are manufactured to high standards to ensure fair distribution of rolls. While our sharp-edge and resin dice are highly balanced, our metal dice offer a premium, heavy feel perfect for critical hits.
Do you offer international shipping?
Absolutely! Dark Elf Dice ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my luxury dice sets?
To prevent chipping or scratching, we recommend rolling your dice on a padded dice tray. For cleaning, simply wipe them with a soft, microfiber cloth and avoid harsh chemicals.